Warranty and Returns

Product Warranty and Returns Policy

Warranty Information:

At Concept Automotive Industries, we stand behind the quality of our products. All car parts purchased from us are covered by our comprehensive warranty policy. This warranty is valid for 1 year from the date of purchase, and it guarantees that the product will be free from defects in materials and workmanship under normal use and service.

What Does This Warranty Cover?

Our warranty covers the replacement or repair of any part found to be defective under normal use. This includes defects in materials or workmanship.

What Is Not Covered?

• Damage resulting from improper installation or misuse.
• Normal wear and tear.
• Modifications or alterations made to the product.

Making a Warranty Claim:

If you believe you have received a defective product, please follow these steps to initiate a warranty claim:

1. Contact Us: Reach out to our customer service team at sales@300zxperformance.com.au to discuss the issue.

2. Provide Proof of Purchase: Have your order number or proof of purchase ready.

3. Describe the Issue: Explain the problem you are experiencing with the product.

4. Evaluation: Our team will evaluate your claim and determine the best course of action.

5. Resolution: If your claim is approved, we will either repair or replace the defective product free of charge.

Returns Policy:

30-Day Money Back Guarantee:

We offer a 30-day money back guarantee on all products purchased from Concept Automitive Industries. If you are not completely satisfied with your purchase, you can return it to us for a refund or exchange within 30 days of the purchase date.

Return Conditions:

• The product must be in its original condition and packaging.
• Proof of purchase is required.
• Returns must be initiated within 30 days of the purchase date.

Return Process:

To return a product, please follow these steps:

1. Contact Us: Notify our customer service team at sales@300zxperformance.com.au of your intention to return the product.

2. Packaging: Package the product securely in its original packaging.

3. Return Shipping: Arrange and cover the cost of shipping the product back to us.

4. Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets our return criteria.

5. Refund or Exchange: Upon approval, we will process your refund or exchange according to your preference.

Contact Us:

If you have any questions or need assistance regarding our warranty or returns policy, please contact our customer service team at sales@300zxperformance.com.au. We are here to help!

Note: This warranty and returns policy applies to purchases made through our website and may differ from policies associated with purchases made through other channels or third-party vendors.